0800 098 7823 Explained: Scam Alert or Legitimate UK Freephone Call?

Have You Been Called by 0800 098 7823?

If you’ve noticed missed calls or repeated contact from 0800 098 7823, it’s natural to feel uncertain. Unknown calls—especially persistent ones—often raise an important question: Is this a genuine business call or a potential scam?

Many UK users have searched for this number after receiving unexpected calls, and reports online show mixed experiences. In this guide, we’ll break down what 0800 098 7823 is, why it might be calling you, whether it’s safe, and what steps you should take to protect yourself.

What Is 0800 098 7823?

The phone number 0800 098 7823 is a UK freephone number. Numbers beginning with 0800 or 0808 are toll-free, meaning you won’t be charged for answering or calling back.

Freephone numbers are commonly used by:

• Customer service departments
• Financial institutions
• Utility and telecom companies
• Market research firms
• Debt collection agencies

Because these numbers are typically associated with legitimate organizations, scammers sometimes exploit them to appear trustworthy. This makes it especially important to verify calls from numbers like 0800 098 7823 rather than assuming they’re safe.

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Why Is 0800 098 7823 Calling You?

There are several possible reasons you may be receiving calls from this number:

Marketing or Promotional Calls

Your number may be on a marketing database if you’ve signed up for online services, entered competitions, or agreed to receive promotional contact. Companies often use freephone numbers for outbound sales or offers.

Account or Service-Related Contact

Banks, lenders, utilities, or service providers sometimes call customers to discuss account updates, missed payments, or verification issues. If you have an active agreement with a company, this could explain the call.

Debt Collection Activity

Some users report that calls from 0800 098 7823 may be linked to debt recovery services. These calls are not scams by default, but they should always be verified before discussing any personal matters.

Potential Scam or Phishing Attempt

In some cases, callers may pretend to represent a legitimate company to extract sensitive information. This is where caution is essential.

Is 0800 098 7823 a Scam?

There is no single definitive answer, but online reports suggest mixed experiences. Some users label the calls as harassing or persistent, while others say the call was related to a genuine business matter.

That said, there are warning signs that may indicate a scam:

• The caller asks for bank details, passwords, or one-time codes
• You are pressured to act immediately
• The caller refuses to clearly identify their company
• The reason for the call is vague or inconsistent
• You’re asked to call back on a different number

Legitimate companies do not demand sensitive information without proper verification and will never threaten you during an initial call.

What Are People Saying About 0800 098 7823?

User feedback across call-reporting platforms highlights a pattern of frequent or repeated calls, sometimes without voicemail messages. Some individuals report that the caller hangs up when questioned or provides unclear explanations.

Others mention that the call was connected to a legitimate financial or service-related issue. Because of these conflicting reports, it’s best to treat calls from this number with caution and verify before engaging further.

What Should You Do If 0800 098 7823 Calls You?

If you receive a call from this number, follow these steps:

Stay calm and don’t rush
Scammers rely on panic and urgency. Take your time before responding.

Do not share personal information
Never give out bank details, PINs, passwords, or verification codes over the phone.

Ask for identification
Request the caller’s name, company name, and the purpose of the call. A legitimate caller should have no issue providing this.

Verify independently
Look up the company’s official contact details and call them directly. Do not use numbers provided during the call.

Block the number if necessary
If the calls feel suspicious or persistent, blocking the number can prevent further contact.

Report suspicious activity
You can report potential scam calls to Action Fraud or your phone provider to help protect others.

How Can You Tell If a Call Is Legitimate?

Here are a few ways to check authenticity:

• Legitimate companies often contact you by letter or secure email first
• Caller ID alone cannot be trusted due to number spoofing
• Genuine organizations allow you to verify details independently
• Unexpected calls demanding urgent action are rarely legitimate

If something feels off, trust your instincts and end the call.

Could 0800 098 7823 Be a Genuine Call?

Yes, it’s possible. The number may be used for:

• Customer account follow-ups
• Payment or billing reminders
• Service updates or confirmations
• Customer surveys or feedback

The key difference between a legitimate call and a scam is verification. Real companies will allow you to confirm their identity through official channels.

How to Reduce Scam and Nuisance Calls

To limit unwanted calls in the future:

• Register your number with the Telephone Preference Service (TPS)
• Use call-blocking or spam-detection apps
• Avoid sharing your number on untrusted websites
• Be cautious with online forms and opt-ins

Staying informed is one of the most effective ways to stay protected.

Final Thoughts: Should You Answer 0800 098 7823?

Calls from 0800 098 7823 may be legitimate, but they should never be trusted blindly. With increasing phone scams in the UK, it’s essential to verify every unexpected call, especially those asking for personal or financial details.

If you’re unsure, don’t engage—verify independently, block if needed, and report suspicious behavior. Staying cautious ensures you stay in control and protected.

FAQs

Is 0800 098 7823 a scam number?

Not always. Some reports suggest legitimate use, while others flag it as suspicious. Verification is essential.

Should I call back 0800 098 7823?

Only if you’ve confirmed the organization independently using official contact details.

Can scammers use 0800 numbers?

Yes. Scammers can spoof or misuse freephone numbers to appear trustworthy.

How do I block this number?

Use your phone’s built-in blocking feature or a spam call app.

Where can I report scam calls in the UK?

You can report them to Action Fraud or your mobile provider.

Will answering the call cost me money?

No, 0800 numbers are free to answer, but the risk lies in sharing information—not call charges.